Frequently Asked Questions
Everything you need to know about our professional document services.
What is the difference between proofreading and editing?
Editing focuses on improving the overall quality of your writing, including flow, clarity, and structure. Proofreading is the final step, focusing on correcting surface-level errors such as grammar, punctuation, and spelling.
How do I receive my completed documents?
Once our editors have finished their review, you will receive an email notification with a link to download your polished documents directly from your secure client dashboard.
What is your typical turnaround time?
We offer various delivery options ranging from express 24-hour service to standard 7-day delivery, depending on the length of your document and your specific needs.
Do you offer a satisfaction guarantee?
Yes. If you are not satisfied with the quality of the work, we offer one free round of revisions to ensure the final product meets your expectations and our high standards.
Is my intellectual property kept confidential?
Absolutely. We use industry-standard encryption for all file transfers, and all our editors sign strict non-disclosure agreements to ensure your work remains private and secure.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure online payments via PayPal and Stripe.